COMPUTER MANAGEMENT SPECIALIST CHEZ USAID/RDC

Computer Management Specialist

Lieu

Kinshasa ()

Description

Le poste

SOLICITATION NUMBER: AID-18-06

ISSUANCE DATE:  April 25, 2018

CLOSING DATE/TIME: May 16, 2018

SUBJECT: Solicitation for a Cooperating Country National Personal Service Contractor (CCN PSC)          

Dear Prospective Offerors:

The United States Government, represented by the U.S. Agency for International Development (USAID), is seeking offers from qualified persons to provide personal services under contract as described in this solicitation.

Offers must be in accordance with Attachment 1, Sections I through V of this solicitation.  Incomplete or unsigned offers will not be considered.  Offerors should retain copies of all offer materials for their records.

This solicitation in no way obligates USAID to award a PSC contract, nor does it commit USAID to pay any cost incurred in the preparation and submission of the offers.

Any questions must be directed in writing to the Point of Contact specified in the attached information.

 Sincerely,

Patrick Kollars
Contracting Officer

I. GENERAL INFORMATION

1. SOLICITATION NO.: AID-18-06

2. ISSUANCE DATE:April 25, 2018

3. CLOSING DATE/TIME FOR RECEIPT OF OFFERS: May 16, 2018 at 17.00 Kinshasa time

4. POSITION TITLE: Computer Management Specialist

5. MARKET VALUE:  FSN-10

In accordance with AIDAR Appendix J and the Local Compensation Plan of [USAID/Democratic Republic of the Congo]

Final compensation will be negotiated within the listed market value.

6. PERIOD OF PERFORMANCE:  5 years renewable depending on funds availability

7. PLACE OF PERFORMANCE:  Kinshasa, Democratic Republic of the Congo

8. SECURITY LEVEL REQUIRED:  Work authorization/certification of employment

9. STATEMENT OF DUTIES

A. Basic functions of the position

As a Computer Management Specialist (LAN Manager), the incumbent is expected to work independently and will be evaluated by the Systems Manager at the end of the rating period. The incumbent is responsible for the day-to-day operation and management of USAID DRC's LAN and telephone systems; develops and modifies programs to meet the Mission's rapidly changing IT environment.  Provides the full range of training to users and conducts troubleshooting as needs require. The incumbent is responsible for documenting LAN activities as well as settings performed on daily basis. The incumbent is required to act as an IT deputy in the EXO section to assist in proactive actions required to maintain the life cycle of the system and its integrity.

B. Major duties and Responsibilities

LAN 50%

• Consult with users, management, vendors, and Department of State, AID WASHDC (M/CIO AND IRM) teams to assess computing needs and system requirements.
• Stay abreast of advances in technology in strict compliance with CCB and IRM guidelines.
• Review and test all programs in accordance with approved instructions and schematics prior to their implementation.
• Evaluate the Mission’s System technology using internal network management tools/software to define needs and recommend improvements, such as hardware and software upgrades.
• Assist the Mission in the efficient use of the IT budget to ensure maximum benefit from available IT funds.
• Manage Mission's portion of USAID Active Directory (Microsoft Windows Server 2003/2008) and the messaging system (Microsoft Exchange Server 2010).
• Provide the Mission Users with the daily assistance in all the IT related matters when needed.
• Performs operations of Systems office, analyzing workflow, establishing priorities, developing standards and setting deadlines.
• Assist Mission with inter-agency IT matters such as satellite communications, telephone operations, etc.
• Responsible for the training and orientation of all Mission staff concerning various operating systems being used on the LAN. Conducts group classes for Mission Staff on various software applications at the beginner/intermediate/expert levels based on a schedule developed in consultation with the Systems Manager and Mission Senior Management.
• Serve as CTO for the Internet Service Provider contract.
• Serve as liaison between USAID and local mobile telephone providers.

Telephone 20%

• Tests circuits and components of malfunctioning telephone equipment to isolate source of malfunction, using test instruments and circuit diagrams.
• Analyzes test readings, computer printouts, and trouble reports to determine method of repair. Tests and adjusts installed equipment to ensure circuit continuity and operational performance, using test instruments.
• Connects wires to equipment, using hand tools, soldering iron, or wire wrap gun.
• Installs preassembled or partially assembled switching equipment, switchboards, wiring frames, and power apparatus according to floor plans.
• Retests repaired equipment to ensure that malfunction has been corrected.
• Removes and remakes connections on wire distributing frame to change circuit layout, following diagrams.

Security 30%

• Use Agency vulnerability assessment screening tools to track the mission’s security rate and repair problems by applying patches and/or any other authorized method.
• Plan, coordinate, and implement security measures for information systems to regulate access to computer data files and prevent unauthorized modification, destruction, or disclosure of information.
• Document computer security incidents and emergency measures policies, procedures, and tests.
• Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.
• Manage the daily/monthly backup, security and user help systems to ensure that they meet requirements.
• Develop and maintain the IT contingency plan, providing data security and control, strategic computing, and disaster recovery.

10. AREA OF CONSIDERATION: All interested candidates

11. PHYSICAL DEMANDS
The work requested does not involve undue physical demands.

12. POINT OF CONTACT:  usaidhrkinshasa@usaid.gov

II. MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION

a. Education:

Bachelor degree in computer science is required.

b. Prior Work Experience:

At least five years of progressively responsible experience as a LAN computer specialist/expert is required. At least two years’ experience must have been in operating computers, providing local area network and client workstation support.

c. Language:

Level IV (Fluent) reading, writing and speaking ability in English and French is required.

III. EVALUATION AND SELECTION FACTORS

Candidates will be evaluated and ranked based on the following selection criteria:

Technical  knowledge  50%

• Managing the Active directory of Windows  Server 2008 and the Exchange Server 2010
• Ability to manage the Symantec 2015 for daily back up
• Manage the IT asset of inventory ( developing  a data base)
• Ability to design and configure  building Network 
• Ability to manage the video conferencing system
• Imaging computers 
• Able to configure android and iOS device for mail flow 
• Provide  a class training in Google Apps  ( Gmail, Google Drive and others)
• Ability to work with Procurement office in Procuring IT equipment

Security (Network, PC, Printer)   30%

• Manage the Cisco Switches and router  by implementing  the Port security 
• Ability to configure , install  and secure the network  printers
• Install Anti-Virus in laptop / Computer for Security 
• Able to configure a computers network for a training propose
• Ability to install security patches in  computers being vulnerable in the Network  

Communication (Telecom, BPX, VoiP, VSAT, wireless Network) 20%

• Able to Manage the Siemens PBX and telephone network
• Troubleshooting / managing  the VSAT
• Ability the Manage and configure wireless network
•  Able to manage the VoiP system 

IV. PRESENTING AN OFFER

1. Eligible Offerors are required to complete and submit the offer form- DS-174 Application for U.S. Federal Employment along with a cover letter and a CV written in English.
The DS-174 Application form can be found in the US embassy website https://cd.usembassy.gov/embassy/jobs/job-opportunities/

2. Offers must be received by May 16, 2018 at 17.00 via email to usaidhrkinshasa@usaid.gov .

3. To ensure consideration of offers for the intended position, Offerors must prominently reference the Solicitation number in the offer submission.

V. LIST OF REQUIRED FORMS FOR PSC HIRES

Once the Contracting Officer informs the successful Offeror about being selected for a contract award, the CO will provide the successful Offeror instructions about how to complete and submit the following forms:

1. Authorization for release of information

VI. BENEFITS/ALLOWANCES

The incumbent will benefit from following benefits and allowances: Housing, Transportation, 
Meals, Family, and Miscellaneous; 13th and 14th month bonuses; annual and sick leave and medical coverage

VII. TAXES

The employees are responsible for calculating and paying local income taxes.  The U.S. Mission does not withhold or make local income tax payments.

VIII. USAID REGULATIONS, POLICIES AND CONTRACT CLAUSES PERTAINING TO PSCs

USAID regulations and policies governing CCN/TCN PSC awards are available at these sources:

1. USAID Acquisition Regulation (AIDAR), Appendix J, “Direct USAID Contracts With a Cooperating Country National and with a Third Country National for Personal Services Abroad, “including contract clause “General Provisions,” available at https://www.usaid.gov/sites/default/files/documents/1868/aidar_0.pdf .

2. Contract Cover Page form AID 309-1 available at https://www.usaid.gov/forms .

3. Acquisition & Assistance Policy Directives/Contract Information Bulletins (AAPDs/CIBs) for Personal Services Contracts with Individuals available at http://www.usaid.gov/work-usaid/aapds-cibs .

4. Ethical Conduct.  By the acceptance of a USAID personal services contract as an individual, the contractor will be acknowledging receipt of the “Standards of Ethical Conduct for Employees of the Executive Branch,” available from the U.S. Office of Government Ethics, in accordance with General Provision 2 and 5 CFR 2635.  See https://www.oge.gov/web/oge.nsf/OGE%20Regulations .