Project Description
The Enhancing Services and Linkages for Children Affected by HIV and AIDS (ELIKIA) project is intended to strengthen comprehensive care and support for orphans and other vulnerable children (OVC) who are infected and affected by HIV, increasing their chances to grow up to be healthy, educated, and socially well-adjusted adults. This is closely aligned with the Government of Democratic Republic of Congo (GDRC)’s strategies and priorities to support, protect, and strengthen vulnerable children, families, and communities.
Moreover, this activity shall clearly support the PEPFAR continuum of care in Democratic Republic of Congo (DRC) by: co-locating in priority health zones served by USAID in Haut-Katanga province, including clinical programs; referring participating families to HIV services for which they are eligible; and receiving referrals of eligible families from clinical partners especially around HTC, PMTCT, adult pediatric care and treatment and key populations programming.
About EDC
Founded in 1958, Education Development Center, Inc. (EDC) is a US-based international nonprofit organization. EDC implements development activities in 30 countries worldwide in the areas of education, youth development, and health. EDC has implemented activities in DRC since 2008, focused primarily on strengthening primary education and early childhood development.
Title: Information Technology Specialist
Location: Lubumbashi
Summary: The Information Technology Specialist ensures proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. This position reports to the HR & Office Manager. This is a local DRC position. The salary, currency and benefits (if applicable) follow EDC’s DRC policies and standards. There is no relocation available with this position.
Essential functions include [but are not limited to]:
- Field incoming help requests from end users via both telephone and e-mail in a courteous manner;
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue;
- Build rapport and elicit problem details from help desk customers;
- Prioritize and schedule problems;
- Record, track, and document the help desk request;
- Apply diagnostic utilities to aid in troubleshooting;
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications..
Qualifications and Requirements:
- High School diploma, Vocational training or equivalent with 4-5 years relevant experience;
- Additional technical or collegiate education desirable;
- Proficiency in 3 or more computer applications, including word processing and data base management;
- Knowledge of range of diagnostic utilities;
- Ability to research range of computing issues;
- Ability to absorb and retain information quickly;
- Strong organizational and analytical skills;
- Excellent written and oral communications skills;
- Excellent communication in English required.
Application and contact details:
Interested qualified candidates are requested to submit their resumes to
drcjobs@edc.org by
July 15, 2016. To ensure the timely review of your credentials, please insert “
Information Technology Specialist” in the subject line of the email. Only candidates who are being invited for an interview will be contacted.
EDC is committed to diversity in the workplace. EDC offers a supportive work environment, competitive salary, and an excellent benefits package.
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